AI OPTIMISE
Terms and Conditions of Service
Spawn Limited trading as AI Optimise
Effective date: 24 February 2026
AI Optimise is a brand operated by Spawn Limited (NZBN 9429037500450), a company incorporated in New Zealand (“we”, “us”, “our”). These Terms and Conditions govern all services provided by AI Optimise and form the agreement between Spawn Limited and any person or entity purchasing our services (“you”, “Client”).
By placing an order or making payment for any AI Optimise service, you agree to be bound by these Terms and Conditions.
1. Services
1.1 AI Optimise provides AI search optimisation services, including but not limited to AI visibility audits, content recommendations, schema markup files, and implementation guides (collectively, “Services”). The specific scope of Services will be as agreed at the time of order.
1.2 Our standard offering is a fixed-price AI Search Audit and Plan, currently priced at NZD $400 (inclusive of GST where applicable). Pricing for any additional or custom services will be agreed in writing prior to commencement.
1.3 We reserve the right to modify the scope, features, or pricing of our Services at any time. Any changes will not affect orders already confirmed and paid.
2. Payment
2.1 All Services must be paid in full before work commences. We do not commence any work until payment has been received and cleared.
2.2 Unless otherwise agreed in writing, all prices are expressed in New Zealand Dollars (NZD) and are inclusive of GST where applicable under the Goods and Services Tax Act 1985.
2.3 Where the GST rate changes, the amount of GST payable may vary accordingly and will be determined by the relevant legislation at the time of invoicing.
2.4 Payment is accepted via the methods listed on our website or invoice at the time of order. We reserve the right to change accepted payment methods at any time.
2.5 All sales are final. Refunds are only available where we have failed to deliver the agreed Services within the timeframes set out in clause 4, or where we are otherwise unable to deliver the Services.
3. Delivery and Timeframes
3.1 We aim to deliver completed Services within 5 business days of receiving full payment and all required information from you. This timeframe is an estimate and not a guarantee.
3.2 Delivery is contingent on you providing accurate, complete, and timely information about your business when requested. Delays caused by incomplete or late provision of required information are not our responsibility.
3.3 Deliverables will be provided electronically via email or a shared file link.
4. Client Responsibilities
4.1 You are responsible for providing accurate information about your business, including but not limited to your website URL, business name, products or services, and target market.
4.2 You are responsible for reviewing all deliverables and for the implementation of any recommendations. We provide guidance and implementation-ready files, but we are not responsible for how those recommendations are applied or for any outcomes resulting from implementation.
4.3 You warrant that you have the authority to engage our Services and that the information you provide does not infringe the rights of any third party.
5. Intellectual Property
5.1 Upon receipt of full payment, you own the deliverables produced specifically for your business, including any schema markup files and written recommendations.
5.2 We retain all rights to our methodologies, processes, templates, and any tools or frameworks used in producing the deliverables. Nothing in these Terms transfers ownership of those underlying materials to you.
5.3 You grant us a non-exclusive licence to reference your business name and website as a client for the purpose of delivering the Services. We will not publish your name as a case study or use it for marketing without your prior written consent.
6. Limitation of Liability
6.1 We provide our Services to the best of our ability and based on current understanding of how AI systems process and represent business information. However, AI search systems are operated by third parties and change frequently. We make no guarantee that implementing our recommendations will result in specific outcomes, rankings, or increased visibility in any AI platform.
6.2 To the fullest extent permitted by applicable law, we exclude all warranties, representations, and conditions not expressly stated in these Terms, whether implied by statute, trade, custom, or otherwise.
6.3 We will not be liable for any indirect, consequential, special, or incidental loss or damage, including but not limited to loss of revenue, loss of profit, or loss of opportunity, even if we were advised of the possibility of such loss.
6.4 To the extent we are liable to you for any direct loss, our total liability is limited to the amount you paid for the specific Service that gave rise to the claim.
6.5 Nothing in these Terms limits or excludes liability that cannot be excluded by law, including under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where you are a consumer.
7. Confidentiality
7.1 We treat all information you provide about your business as confidential. We will not disclose your business information to third parties except where required to deliver the Services, required by law, or where you have given your consent.
7.2 Our deliverables are prepared for your use only. You may share them internally and with your web development team or agency for implementation purposes.
8. Cancellation and Termination
8.1 As Services are paid in advance and work commences promptly, cancellations after payment are generally not eligible for a refund. If you wish to cancel before work has commenced, please contact us immediately and we will assess your request on a case-by-case basis.
8.2 We reserve the right to cancel an order and refund your payment in full if we determine we are unable to deliver the Services, or if you have provided materially false or misleading information.
8.3 We may immediately cease providing Services and retain payment if you are in breach of these Terms.
9. Force Majeure
9.1 We are not liable for any delay or failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, network outages, third-party platform failures, or governmental actions.
10. General
10.1 Governing law. These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
10.2 Entire agreement. These Terms constitute the entire agreement between you and Spawn Limited in relation to the Services and supersede any prior representations or agreements.
10.3 Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.
10.4 Amendments. We may update these Terms from time to time. Updated Terms will be posted on our website. Continued use of our Services after any update constitutes acceptance of the revised Terms.
10.5 Waiver. Failure by us to enforce any right or provision in these Terms does not constitute a waiver of that right or provision.
11. Contact
For any questions about these Terms or our Services, please contact us at:
AI Optimise
Spawn Limited
New Zealand
hello@aioptimise.io
aioptimise.io